Ascenda Privacy Policy


Privacy Policy​

Ascenda takes your privacy seriously. Please read the following to learn more about our privacy policy for points transfer services.

This policy covers how Ascenda (incorporated in Singapore as Kaligo Exchange Pte Ltd) treats personal information that we collect and receive in relation to points transfer requests. Personal information in this context is information about you that is personally identifiable like your name, or a loyalty program membership number.

​This policy does not apply to the practices of, or companies that Ascenda does not own or control, or to people that Ascenda does not employ or manage.​

Information Collection and Use

Ascenda receives personal information when you submit a request to transfer loyalty points through a company partnered with Ascenda. Once Ascenda receives such a request, you are not anonymous to us.

Ascenda stores information about your points transfer transactions, and uses this information for the purpose of fulfilling your points transfer requests, to improve our services, to conduct research, and to provide anonymous reporting for internal and external clients.

Information Sharing and Disclosure

Ascenda does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide the services you’ve requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with Ascenda under confidentiality agreements. These companies provide important technical or other services to Ascenda to enable us to provide the services you've requested. These companies do not have any independent rights to share your personal information.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

We transfer your personal information if Ascenda is acquired by or merged with another company.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide the services you've requested, or in order to do their jobs.

No electronic data interchange can be guaranteed to be 100% secure. However, we use a range of industry standard encryption methods to ensure the highest level of protection. 

Changes to this Privacy Policy

Ascenda may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on the website of impacted partner companies.